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How csgoegg Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you create an account, make a deposit via PayPal, Venmo, or Play+, or contact our support team.

No data sold to third partiesPayPal, Venmo, Play+ coveredAccount-level deletion requests honoredUS-based account data handlingClear contact path for data questions
csgoegg How csgoegg Handles Your Personal Information
DATA PRACTICES

How We Protect and Manage Your Account Data

We treat your account data as something to protect, not monetize. Every section below reflects how we actually handle the information tied to your wallet, your login sessions, and your payment history — from the moment you link a PayPal account to the day you close your profile.

Encryption and Storage

All stored account data — including linked PayPal, Venmo, and Play+ identifiers — is encrypted at rest. Login sessions use token-based authentication, so your credentials are never stored in plain text.

Cookies and Session Tracking

We use cookies to keep you logged in across your phone and desktop browser. Strictly necessary cookies run without consent; optional analytics cookies can be turned off from your browser or our cookie banner.

Retention and Deletion

Transaction records tied to PayPal or Venmo deposits are retained as required by applicable state financial regulations. Profile data with no regulatory requirement is deleted within 30 days of a verified deletion request.

Who Sees Your Data

Internal access to your account data is limited to staff who handle payments, identity verification, or account security. No marketing team inside or outside csgoegg can access your personal records.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review what data we hold on your account, request a correction, or ask us to delete your profile entirely, there are three ways to get in touch. We aim to acknowledge every privacy request within two business days and resolve straightforward requests — like correcting a name or email — as quickly as account verification allows. For deletion requests, we'll confirm which data is required by regulation and which can be removed immediately.

Email Privacy Request Send your request to our privacy inbox with your account email and a description of what you need — correction, access copy, or deletion. We respond within two business days.
Live Chat Open the chat widget from any page on csgoegg while logged in. Our support team can pull up your account and route your data request to the right team immediately.
Account Settings Path Head to Account Settings, then Privacy. From there you can download a copy of your profile data or submit a deletion request without contacting support at all.

Privacy Questions We Hear Most Often

Got a specific question about how we handle your data? The answers below cover the requests we hear most from people in Chicago and across eligible US states — from what we actually store to how fast we act on a deletion request.

We store your name, email, date of birth, linked payment identifiers like your PayPal address or Venmo handle, device session logs, and support chat history tied to your account.

We share data only with payment processors like PayPal and Venmo to complete transactions, and with identity verification services as required by state law. We do not sell your data to advertisers.

Yes. Go to Account Settings, then Privacy, and submit a data access request. We'll compile your profile and transaction history and send it to your registered email within a reasonable timeframe.

Submit a deletion request through Account Settings or email our privacy inbox. We remove profile data not subject to financial-record regulations within 30 days of verifying your identity.

Strictly necessary cookies maintain your logged-in session as you switch between your phone and desktop browser. You can manage optional analytics cookies from the cookie banner shown on first visit.

Reach us through live chat while logged in or via our privacy email. Describe the issue and your account email address. We acknowledge privacy complaints within two business days and investigate promptly.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.